Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English,...
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Note: This book is available in several languages: Italian, German.Foundations of IT Service Mana...
Dit boekbehandelt alle belangrijkeframeworks en standaarden die van belang zijn voor IT manag...
This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all...
Note: This book is available in several languages: Chinese, English.This book provides a more tho...
ISO IEC 20000 is the corporate standard for achieving quality within IT Service Management. As in...
A humorous approach to a universally adopted standard.Das E-Book IT Service Management from Hell ...