AHA-BUCH

Customer Service Excellence
-4 %

Customer Service Excellence

 85:Premium Color 5.5 x 8.5 in or 216 x 140 mm Perfect Bound on White w/Gloss Lam
Sofort lieferbar | Lieferzeit:3-5 Tage I

Unser bisheriger Preis:ORGPRICE: 21,60 €

Jetzt 20,72 €*

Alle Preise inkl. MwSt. | zzgl. Versand
ISBN-13:
9781921547270
Einband:
85:Premium Color 5.5 x 8.5 in or 216 x 140 mm Perfect Bound on White w/Gloss Lam
Erscheinungsdatum:
01.01.2014
Seiten:
102
Autor:
Catherine Mattiske
Gewicht:
180 g
Format:
216x139x12 mm
Sprache:
Englisch
Beschreibung:

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.

Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.

In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price.

In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.

The book includes free downloadable job aids and tools.