PART 1: THE IMPACT AND DEFINITION OF CHANGE1. Introducing Change Management2. Change and the Manager and the Objective Outsider3. Cultural attributes of change4. Leading ChangePART 2: IMPLEMENTATION AND EVALUATION OF CHANGE5. The Nature of Change6. Mapping Change7. The Systems Approach to Change8. Total Project Management9. People Management10. Organizational DevelopmentPART 3: CHANGE MANAGEMENT - A CRITICAL PERSPECTIVE11. Competing narratives12. Organizational Politics and Change13. The Future of Change
Now a classic in its field, the fourth edition of Change Management: a guide to effective implementation continues to offer readers highly practical strategies and step-by-step guidance for applying different models of change in different organizational scenarios.