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Profiles in Excellence
37,49 €*
ISBN-13:
9780996136037
Veröffentl:
2016
Seiten:
230
Autor:
Penni McLean-Conner
eBook Typ:
EPUB
eBook Format:
Windows
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:
Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused on their customers and their employees. They actively develop their team and love celebrating success. This must-read for aspiring customer service leaders also tells the stories of the CCOs' career paths and offers a lens into their visions for serving customers now and into the future.