AHA-BUCH

Raving Fans: A Revolutionary Approach to Customer Service
-23 %

Raving Fans: A Revolutionary Approach to Customer Service

 Audio-CD
Besorgungstitel | Lieferzeit:3-5 Tage I

Unser bisheriger Preis:ORGPRICE: 18,95 €

Jetzt 14,62 €*

Alle Preise inkl. MwSt. | zzgl. Versand
ISBN-13:
9780739309537
Einband:
Audio-CD
Erscheinungsdatum:
01.01.2004
Seiten:
0
Autor:
Kenneth Blanchard
Gewicht:
104 g
Format:
144x144x10 mm
Sprache:
Englisch
Beschreibung:

Written in the parable style of "The One Minute Manager" by its co-author, "Raving Fans" uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month. Abridged. 2 CDs.