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Definitive Guide to Order Fulfillment and Customer Service, The
Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
Electronic book text
Lieferzeit: Sofort lieferbar I
39,49 €*
ISBN-13:
9780133453874
Veröffentl:
2013
Einband:
Electronic book text
Seiten:
0
Autor:
Cscmp
eBook Typ:
EPUB
eBook Format:
EPUB
Kopierschutz:
6 - ePub Watermark
Sprache:
Englisch
Beschreibung:
This is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. Straight from the Council of Supply Chain Management Professionals (CSCMP), it brings together up-to-the-minute knowledge and best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. CSCMP and contributor Stanley Fawcett introduce crucial concepts ranging from customer order cycles to available-to-promise and supply chain RFID to global order capture networks.
Chapter 1 Meeting Customers' Real Needs: The Nature of Service System Design