Analysis of Service Quality Using Servqual Model
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ISBN-13:
9783659405235
Veröffentl:
2013
Einband:
Paperback
Erscheinungsdatum:
31.05.2013
Seiten:
88
Autor:
Ashok Kumar
Gewicht:
149 g
Format:
220x150x6 mm
Sprache:
Englisch
Beschreibung:
This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..