Customer Service Excellence
Delighting your customers and your manager
Paperback
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ISBN-13:
9781921547270
Veröffentl:
2014
Einband:
Paperback
Erscheinungsdatum:
01.01.2014
Seiten:
102
Autor:
Catherine Mattiske
Gewicht:
202 g
Format:
216x140x7 mm
Serie:
Learning Short-take
Sprache:
Englisch
Beschreibung:
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.