Cases in Operations Management

Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.

The cases illustrate basic concepts while expanding students' understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.

Introduction to the Ivey Casebook Series - Paul W. BeamishPreface1. Developing Word-Class Operations Industrie Pininfarina: The New Customer Decision Fell-Fab Products (A) Unicon Concrete Products (H.K.) Ltd. 2. Process Design Earth Buddy® Greaves Brewery Quinte MRI ING Direct Canada Celestica Inc. - Memory Business Unit Thera-Aid Medical Devices Introduction to Process Simulation Red Cross Mobile Blood Clinics - Improving Donor Service Introduction to Inventory Control and Independent Demand McLeod Motors Ltd. Iron Ore Company of Ontario VBF Tubing (Abridged) 3. Planning and Control Greaves Brewery: Bottle Replenishment Yield Management at American Airlines MacPherson Refrigeration Limited Lamson Corporation (R) Martin Trailers Limited Illustrious Corporation 4. Project Management Note on Project Management Fundamentals Gadget Toy Company H.M.S. Pinafore CPSim: The Critical Path Simulator (Windows Version) Waterloo Regional Police Services: The CIMS Project 5. Quality LongXi Machinery Works - Quality Improvement (A) Blue Mountain Resorts: The Service Quality Journey Noram Foods Hillcrest Auto Mutual Life of Canada - The Group Client Service Guarantee (A)6. Supply Chain Management International Decorative Glass Spin Master Toys (A): Finding a Manufacturer for E-Chargers Dabbawallahs of Mumbai (A) Daikin Industries Grocery Gateway: Customer Delivery Operations Ladner Building Products Canadian Pharmaceutical Distribution Network 7. Operations Strategy Butler Metal Products: Focusing the Factory Mitel Semiconductor Electrosteel Castings Limited Blinds To Go: Invading the Sunshine State ASIMCO International Casting Company (A) The Atlanta Symphony Orchestra Navistar: Environmental Management (A) Indian Oil Corporation Limited. - The Mathura Refinery About the Editors