Protecting Main Street

First Published in 2010. Routledge is an imprint of Taylor & Francis, an informa company.

Recognized as the leading book on the subject, Supporting Students in Online, Open and Distance Learning considers the support of students either on or off-campus. Ever-greater numbers of students are studying as part of open, flexible, distance or online courses and, with the rise in numbers and expectations, so the need to offer these often-diverse students effective support is critical.Fully revised and expanded, this new edition reflects current concerns and developments in ODL. It includes increased coverage of tuition in different media, issues of student retention, structures and quality assurance, staff development, online support and computer conferencing. Practical and authoritative, the book tackles the full range of student support issues in ODL, including:*developing the most appropriate tuition techniques*social support*retention*delivering support at a distance and online*face-to-face support*learning-skills and staff developmentSupporting Students in Online, Open and Distance Learning is essential reading for all those with an interest in recruiting and teaching students in open and distance learning or e-learning situations. It will help lecturers, moderators and tutors to develop a range of skills with a focus on support, retention and student outcomes.

List of Figures, Preface: Buyer Beware and Dealing with Imperfect Markets, 1 Consumer Lending and Self-Testing, 2 Self-Testing Methods to Measure Discrimination, Unfair Sales Practices, and the Customer Experience, 3 Steps in Designing and Analyzing a Self-Testing Program, 4 Fair Lending Testing, 1991-2009, 5 Measuring Fair Treatment of Consumers in the Credit Card and Debit Card Marketplace, 6 Measuring Fair Treatment of Consumers in the Investment Marketplace, 7 Epilogue, Notes, Index