More Than Words

The authors cover the essential elements of communication, including communication between individuals and groups, in organizations and through mass media and new technologies.

Part 1: What is Communication? 1. How do we Experience Communication? 2. Why do we Communicate? 3. What Happens when we Communicate? Part 2: Interpersonal Communication 1. Means of Contact 2. Dealing with Others 3. Perception - Of Ourselves and Others 4. Barriers to Communication 5. Interpersonal Skills Part 3: Communication in Groups 1. What is a Group? 2. Why do People Join Groups? 3. Features of Groups 4. Communicating in Groups Part 4: Communication in Organizations 1. How do Organizations Operate? 2. Applications: Case Studies and Activities Part 5: Mass Communication 1. A Mass-Communication Society 2. Interpreting the Media, Including Institutions, Audiences, Genres, Representations 3. The Media: Particular Examples - Advertising, News and Technologies Part 6: Communication and Media Skills 1. Getting Started - General Principles for Approaching Practical Work 2. Interpersonal Skills - Listening, Assertiveness, Interviews, Presentations 3. Writing Skills - Questionnaires, Radio Scripts 4. Design Skills (Print) 5. Storyboarding 6. Taking Photographs 7. Audio-Visual Production - Audio, Exhibitions, Film-Making 8. Into the Net 9. Designing a Web Site