Organizational Performance and Measurement in the Public Sector

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.This book addresses the issues involved in developing Service Effort and Accomplishment (SEA) reports from various points of view. It addresses the context of SEA reporting and relates performance measurement to the budgeting process, auditing process, and policy making. It provides examples of successful performance measurement protocols from the U.S. and abroad.

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA).

Foreword by Harry HatryIntroductionPerformance Appraisal and Rubik's CubeThe Challenge by Arie Halachmi and Geert BouckaertPositioning Performance Measurement for the Twenty-First Century by John GreinerRedeeming the Promise of Performance Measurement: Issues and obstacles for governments in the USA by Paul D. EpsteinPromises and Possible Pitfalls on the Way to SEA Reporting by Arie HalachmiService Efforts and Accomplishment ReportingImplementing Service Efforts and Accomplishments Reporting: The Portland Experience by Daniel E. O'Tool and Brian StipakInstitutionalizing SEA Reporting Across the Budget by Mary Timney BaileyIntegrating Performance Measurement and Budgeting by Gerasimos A. GianakisPerformance Measurement in ContextThe Political Economy of Performance Measurement by Tony BovairdAnnual Performance Accounting and Auditing: Is it Possible? by Bo SandbergProductivity in Professional Services: To Measure or not to Measure by Jean HarveyLocal Government Standards Via Professional Associations: How Useful Are They for Gauging Performance? by David N. AmmonsPerformance Measurement: International PerspectivesMeasurement of Public Sector Performance: Some European Perspectives by Geert BouckaertPerformance Indicators: The British Experience by Tony Bovaird and David GregoryThe Authority's Performance - A Practical Assessment by Magnus MedelbergExperiences With Performance Measurement in the Central Government; The Case of the Netherlands by A. SorberPerformance Monitoring System in the Republic of China on Taiwan by Shih-Hsien Chang