Managing Performance in the Public Sector
Lieferzeit: Besorgungstitel - Lieferbar innerhalb von 10 Werktagen I
Gewicht:
204 g
Format:
234x158x9 mm
Beschreibung:
Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations.
Performance thinking has a substantial impact on the management of public organizations, as governments around the world use performance measurement to evaluate their products and services. This text offers an important critique of these evaluation systems.
Part 1: 1. An Introduction to Performance Measurement 2. The Perverse Effects of Performance Measurement 3. The Dynamics of Performance Measurement: Five Laws Part 2: 4. Design Principles for Performance Measurement 5. Trust and Interaction 6. Content and Variety 7. Dynamics: Towards Lively Performance Measurement Part 3: 8. Conclusions and Three Paradoxes